Customer Service Policy

Service Overview

We are committed to providing professional, friendly, and efficient customer service for all users and shoppers. This Customer Service Policy outlines our service standards, support channels, and service principles to ensure a reliable and pleasant shopping experience for every customer. All services adhere to consistent and standardized processing rules to guarantee equal treatment for all users.

Contact & Support Channel

All customer consultations, service requests, order inquiries, and after-sales issues can be submitted through the official Contact page on our website. We provide unified online customer service support to respond to user demands including order consultation, product consultation, logistics inquiry, return and refund application, and problem feedback.

Service Scope

Our customer service team supports all pre-sale and after-sale services for products on the website. Pre-sale services include product ingredient consultation, scent feature introduction, usage guidance, and matching suggestions. After-sale services cover order status confirmation, logistics exception handling, return and refund processing, product quality feedback, and problem solving.
We strictly follow the website’s unified rules of free global shipping, full duty coverage, return and refund standards to provide customers with accurate service replies and solutions.

Service Principles

We adhere to customer-oriented service standards and treat every consultation and request with sincerity and professionalism. All service replies are based on official website policies, ensuring standardization, accuracy, and transparency. We never charge any hidden service fees and strictly protect user personal privacy and order information during all service processes.

Order Related Service Rules

Our team arranges order processing and dispatching in a timely manner after order confirmation. We provide stable global logistics delivery services, and all shipping fees and tariff costs are fully undertaken by the website without any extra charge for customers.
For eligible return applications, we follow the official return policy to complete inspection and refund processing. All refunds are settled uniformly in USD and will be returned to the original payment method within the official processing cycle.

Feedback & Suggestions

We welcome all reasonable feedback, comments and suggestions from customers. Your opinions help us continuously optimize product quality, logistics experience and service standards. All user feedback will be recorded and processed professionally to improve our overall shopping experience.

Policy Update

We reserve the right to update and adjust this Customer Service Policy according to business optimization and industry standard upgrades. The latest policy terms will be posted on this page and take effect immediately after publication. Continued use of our website and services represents your acceptance of the updated policy.